Computer Facilities and The Factory
Sacred Heart University hosts a robust network to ensure our community has access to the resources they need to work, study, connect, and play. All major facilities utilize an interconnected 10-gigabit fiber optic network to provide reliable high-speed internet. Our enterprise wireless network is available at all indoor locations and a wide range of outdoor locations, allowing all pioneers and their guests to work virtually anywhere on campus.
Centralized and cloud computing infrastructure provides secure resources for our lab and educational programs. Sacred Heart provides access to resources from off-campus through our virtual private network (VPN), which supports the dynamic learning environments required in recent times. Our IT administrators monitor our infrastructure for threats, both internal and external, to keep our systems available and secure.
In support of the laptop program, the University has an on-site Notebook Service Center and Call Center (The Factory) staffed by certified technicians and open 12 hours a day, Monday through Thursday, and 9 hours on Friday and 4 hours on Saturday during the Fall and Spring terms. The Factory is staffed so that members of the University community can call trained technicians for assistance with anything on campus that pertains to technology. The Factory can be accessed on campus through the internal telephone system and off campus via a toll-free telephone number. This facility is designed to service and troubleshoot problems with laptops onsite and has the capabilities to assist with remote troubleshooting when required. Through Sacred Heart’s telephone support hotline, students, faculty, and staff can dial a toll-free number or e-mail tech support to obtain technical assistance. In addition, Sacred Heart University has a full-time training department, which provides multiple workshops every month to train faculty, staff, and students on various technology applications. One-on-one sessions are available by appointment and can cover any software supported by the University.